You can return your order within 14 days from receiving your products. To process a return please contact our customer service at:

email-24px.png E-mail

Usually responds within two work days



Orders can be cancelled at any time before the items are picked for production in our warehouse. To do so you can contact our customer services.

You have several opportunities to review your order. We encourage you to review all the details in your basket before you check out. On the basket you will have the opportunity to amend the quantities, sizes and embellishment to prevent for example spelling mistakes. Once an order is placed, we will send you an email with a summary of each item. We will withhold your order for a period of 2 hours after the email confirmation is sent, to allow you to review your order and contact us in case any amendment is required. Unfortunately, once the order is picked by our warehouse for production we do not have means to amend or cancel your order.

Personalised/Customised items

We cannot process returns/refunds for products that have been personalised/customised as these have been manufactured specifically for your order. We only accept returns/refunds of these orders when products are faulty. In the unfortunate case that your items are faulty, we may ask you for some photos before we can complete the resend/refund.

When uploading own crests or sponsors images, the customer is liable for ensuring that have the relevant intellectual property rights, do not infringe copyrights, or have authorisation by writing from the owner of the intellectual property. The Brighton Panthers Shop may at our own discretion, ask for proof of ownership should any doubts arise.

Likewise, we expressly forbid customers to upload content that could be prohibited by law, offensive or libellous. The Brighton Panthers Shop can deny the production of an order at its own discretion if considers the order contravenes the above. stablishes several layers of moderation to prevent forbidden content to be used in our orders. An automated system identifies the uploaded content against an ever-growing list of forbidden words, should be the case, the pre-visualisation of your order will feature the word “swoosh”. Also, the customer is requested to accept a declaration confirming it owns or have the rights to use the intellectual property before uploading an asset. Finally, our operations partner will review the order.

If despite all our efforts an order is placed contravening the above indications, The Brighton Panthers Shop reserves the right to seek compensation for any liability caused.